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Opening hours; next day delivery deadlines

Opening hours and next day delivery (September 2019)

Opening hours and next day delivery (September 2019)

UK, STANDARD DELIVERY ORDERS, 3 to 5 working days
Most orders delivered in 2 to 3 days (many arrive the next day!) but this is not a guaranteed service, please allow up to 5 working days.

UK, NEXT DAY ORDERS PLACED MON-THURS:
If you order by 3.30pm:
- Royal Mail delivery by 1pm (incl. Sat but not Sun / bank holidays)
- UPS delivery (chemicals and very heavy orders) by 5pm (Mon-Fri excl. bank holidays)
- Highlands and offshore addresses may take longer

UK, NEXT DAY ORDERS PLACED ON A FRIDAY:
If you order by 11am:
- Royal Mail delivery by 1pm Sat (excluding industrial areas that are closed on a Sat)
- UPS delivery (chemicals and very heavy orders) by 5pm (Mon-Fri excl. bank holidays)
- Highlands and offshore addresses may take longer

OFFICE HOURS

MONDAY TO THURSDAY
- open sometime between 7am and 8am
- close sometime between 5pm and 6pm

FRIDAY
- open sometime between 7am and 8am
- close sometime between 1pm and 2pm

SATURDAY
- closed

SUNDAY, usually open in the morning:
- open sometime between 8am and 9am
- close sometime between 1pm and 2pm

Mail order deadlines (general information)

Mail order deadlines (general information)

IIF YOU HAVE PAID FOR delivery in 3 to 5 working days

Some orders arrive in 1 or 2 days but most take 3 to 5 days. These are working days, for Royal Mail that includes Saturday, for UPS it's Monday to Friday only.

Orders placed on a Friday are sent on the Monday...or Tuesday if Monday is a bank holiday.

IF YOU HAVE PAID FOR NEXT DAY DELIVERY

Scroll up to see today's deadline. We can extend this by half an hour if the order is small and easy to pack and does not contain chemicals.

For Royal Mail delivery is by 1pm the next working day. A "working day" includes Saturday providing you usually receive mail on a Saturday, the postman won't deliver to an industrial area which is closed on a Saturday. For UPS delivery is usually in the morning but it can be any time up to 5pm.

We use UPS for very heavy orders and for orders containing chemicals. We do not have a UPS collection on a Friday so 'next day' orders placed after the Thursday deadline will be sent on Monday for delivery on Tuesday.

PLEASE REMEMBER TO PAY!

The delivery times, above, are from the time you pay for an order so please check that you completed the card payment. If you have a problem paying online, we can take the payment over the telephone: 01923 220206.

Personal payments by bank transfer take a few minutes to arrive in our account. For companies paying by BACS an 'immediate' payment takes 1 to 2 working days - but please check with your accounts department, they might only do a pay-run once a month.