• Returns Note

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    Items bought unseen (i.e. by mail) may be returned within 14 days if unsuitable. Print the attached returns note, fill it in, put it in the parcel. If you think an item might be faulty, call or email us first, most problems with electronic items can be fixed by pressing buttons: 01923 220206 during office hours or
  • VAT exemption form for the partially-sighted buying magnifiers

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    If you are registered blind or partially sighted, or if the magnifier is to alleviate a permanent chronic eye condition, fill in our "VAT-exemption form" so that you don't pay VAT.