Returns and Refunds
RETURNS POLICY, UK
Any item bought RETAIL and UNSEEN may be returned for refund, credit or exchange (your choice) within 14 days if you don’t like it.
RETAIL applies to both ‘trade’ and ‘private’’ customers, providing you are the end-user. Wholesalers / resellers may not return 'unsuitable' items.
UNSEEN ("DISTANCE SELLING") means you have bought by mail and have therefore not had the opportunity to examine the item before purchase. Callers to the office are encouraged to check that the items are suitable for their needs, these purchases may not be returned if unsuitable.
IF THERE IS A PROBLEM WITH YOUR PURCHASE we strongly recommend contacting us before you return it, most ‘faults’ can be fixed by email (info@quicktest.co.uk) or by telephone ( 01923 220206).
UNWANTED (UNSUITABLE) ITEMS must be returned within two weeks. This time is counted from the day after the parcel is delivered (or 4 working days for a non-trackable parcel) to the day you post it back. This does not apply to faulty items, which may be returned at any time during the guarantee period.
Unwanted (unsuitable) items must be returned in re-saleable condition. That means accessories intact, display box undamaged (not torn or marked with pen or tape), the item must look new enough to be sold to the next person. If it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit. So open the packaging carefully and treat the item gently until you are certain you wish to keep it.
To help you, a returns note is included with every order, it includes a link to free return-postage (http://www.royalmail.com/track-my-return/create/4847) - scroll down for details.
EXCLUSIONS
You may not return unwanted items unless they are RETAIL purchases. That excludes purchases from anyone buying on the basis that they are a wholesaler / reseller.
You may not return chemicals which we have sent using the DANGEROUS CHEMICALS service with UPS (parcels with the warning triangle on the outside). This includes testing acids.
You may not return fluids (e.g. oils, cleaners) once the seal on the bottle has been broken.
You may not return special orders, this being items we have manufactured or ordered especially for you or items we do not advertise or which are customised for you.
OUR ADDRESS
For free return-postage go to http://www.royalmail.com/track-my-return/create/4847.
From this link you may:
- print a postage-paid label or
- take the QR code (printed or on your phone) to a main post office and they'll print the label for you or
- book a collection from your Royal Mail Postman (he'll bring the prepaid postage label with him).
The parcel will be returned to:
Quicktest
PO box 180
Watford
WD19 5JD
If you prefer to send it to our street address (e.g. you use your own courier or Parcelforce, or you don’t like box numbers):
Quicktest
Unit B, Greenhill House
26 Greenhill Crescent
Watford Business Park
Watford, WD18 8JA
Be aware that postage you pay yourself is not refundable.
REFUNDS, CREDITS OR ALTERNATIVE ITEMS (UK)
This is your choice, tell us which you prefer, a refund, replacement or alternative item. But please do tell us, otherwise we won’t know what to do.
You must use a credit within two years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit. But please remember to TELL us you have a credit, this is not something we get to see automatically.
POSTAGE / EXPENSES REFUNDS (UK)
If you return an item BECAUSE YOU DON'T LIKE IT and request a REFUND (or a credit if you prefer) the refund/credit will not include your original postage. You must use a credit within two years. Returning the item to us is free if you use the postage-paid service (see above).
If you return an item BECAUSE IT IS FAULTY or because of a mistake on our part, and ask for a REPLACEMENT, we will include a 'free gift pack' in leu of postage. For you, this is better value than a postage refund; for us, it saves a lot of time and paperwork. Returning the item to us is free if you use the postage-paid service (see above). Any postage you pay yourself is not refundable.
FOR PURCHASES IN PERSON (at our office): FAULTY items may be returned but traveling expenses (or postage if you post it back) are not refundable. UNWANTED items may not be returned unless, at our discretion, this is arranged at the time of purchase.
POSTAGE / EXPENSES REFUNDS (OUTSIDE UK)
Items sent outside the UK are subject to local taxes / VAT and duties, THIS INCLUDES ORDERS TO THE EU. Your original postage is not refundable; return-postage is not refundable (whether for 'unwanted' or faulty items); customs charges (including any service charges) are not refundable.