Delivery Charges

POSTAGE COSTS AND DELIVERY TIMES 

For the latest delivery information see Opening Hours and Delivery Times.  

Order online for free gifts, special offers, bulk discounts and free postage on orders over £100.00 excluding chemicals (not available on telephone or email orders).  

UK DELIVERY TIME (excluding orders containing acids)

Standard Delivery, allow 3 to 5 working days from the day you place the order. 
POSTAGE: orders over £100.00 are sent postage-free, otherwise £6.75.

  • To a business address: most likely UPS next day delivery from the time we actually dispatch the order (but can take 2 days) - our aim is for you to receive it in 3 to 5 working days from when you place the order.
  • To a domestic address, mostly likely Royal Mail: if we dispatch within 2 working days, 48 Hour tracked (but can take 3 days); if we're running late, 24 Hour Tracked (but can take 2 days) - our aim is for you to receive it in 3 to 5 working days from when you place the order.

Express Delivery, allow 1 to 2 working days from the day you place the order.
POSTAGE: orders over £100.00 are sent postage-free, otherwise £9.50.

  • To a business address: most likely UPS, and we'll do our best to dispatch the same day Monday to Thursday. We don't have a UPS collection on a Friday - Friday orders will be dispatched on the Monday. 
  • To a domestic address, Royal Mail 24 Hour Tracked (but can take 2 days) if we dispatch the same day; if we're running late, Special Delivery (next day delivery). Our aim is for you to receive it in 1 to 2 working days from when you place the orderWe don't have a Royal Mail collection on a Friday - Friday orders will be dispatched on the Monday. 

In all cases, allow an extra day or two to offshore addresses including the Highlands and Islands.

UK DELIVERY TIME (for orders containing acids) 

POSTAGE: £12.50 irrespective of value. Just one service: delivery in 2 to 4 working days.

We use a DANGEROUS CHEMICAL SERVICE with UPS, these cannot be sent by Royal Mail. Delivery is often the next working day (but it can take 2 days) it depends on when we receive the order and how busy we are, so please assume 2 to 4 working days.

We do not have a UPS collection on a Friday, orders received after 3pm on a Thursday will be sent on the Monday. 

There is no Dangerous Chemical Service to some of postcode areas AB, CA, HS, IV, KA, LA, PA, PH, TR.
There is no Dangerous Chemical Service to any of BT, IM, KW or ZE.   

WORKING DAYS

"Working days" means Monday to Friday excluding bank holidays.
e.g. the day before Good Friday to the day after Easter Monday is one working day. 
e.g. 23 December to 2 January is one working day. 

INTERNATIONAL ORDERS

To find the postage add the items to the shopping basket (cart), enter your address, see how much the postage is, if it's too much click cancel.

E.U. Orders

We only supply businesses:

Generally, please allow 2 days for the parcel to arrive in your country, then 5 to 10 days for it clear customs. 

We do not charge VAT (sales tax), you must pay this (+ customs duty + a service-charge from the courier) when the goods arrive. For a business accustomed to importing from the UK this will not be a problem (which is why we say we only supply businesses). If you are not buying for a business, we will still send the order, but you could find the customs procedures time-consuming, frustrating and expensive.

Very often the order is returned to us (which takes 1 to 2 months). We will then refund the amount paid for the goods but not the postage or any customs charges you have already paid.

There is a special system for the sender to pre-pay the VAT but it is only worthwhile for large companies. Most UK companies now refuse to export to the EU.

This is due to Brexit.  There is a special address for complaints: The Prime Minister, 10 Downing Street, London

There is no problem sending goods to addresses outside the E.U