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| QUICKTEST PO
BOX 180 WATFORD
WD19 5JD
To to go 'About our Cookies' scroll to bottom or click here. (i)
DISCLAIMER All
equipment must be used in conjunction with the user's skill, knowledge
and experience. Under no circumstances shall QUICKTEST be liable for
direct or indirect loss sustained in connection with any item. It is
your responsibility to regularly check equipment against known samples,
to ensure that it is workiing correctly.
The
content of this site is the copyright of QUICKTEST, who can be contacted
at the address above.
Prices
in our mail order catalogue are inclusive of VAT where applicable. Each
price on this website are shown both with and without VAT. Standard-rated
VAT is not chargeable on items posted to addresses outside the EU (European
Union). Your order is subject to availability and to our acceptance.
This section refers to all test and measuring equipment, whether electronic, optical, mechanical or chemical. All such equipment is guaranteed for one year unless stated otherwise. The shelf life of chemical testers might be more or less than a year (see each item’s specification) but will be considerably reduced if exposed to the air (e.g. the cap isn’t tightened after each use) or if exposed to light (e.g. stored out of its box). Every item has limitations and you must decide whether it is suitable for your needs by reading the product description, including any additional information. Additional information on the website by each item in the online store, and / or articles found under BUYING GUIDES on the home page; some additional information can be found in our mail order catalogue; you are also welcome to ask about anything you don’t understand and QUICKTEST will reply in writing by email.
You may return any item bought retail by mail (distance selling) for refund, credit or exchange. “Retail” means not wholesale. Items purchased purely from our mail order catalogue or website are retail unless we have had correspondence agreeing that the order is wholesale. “Distance selling”
means you have not seen the item in person, e.g. at our office or exhibition
stand. New items must be returned in two weeks, secondhand items in one week. This time is counted from the day after you sign for the parcel (or 4 working days for an item sent by a non-signed-for service) to the day you post it back. The period from Christmas Eve to 2nd January is counted as one day. New items returned because they are 'not suitable' must be in re-saleable condition. That means: accessories intact, display box undamaged (not torn or marked with pen or tape), and the item must look new enough to be sold to the next person. If it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit, so treat your purchase gently until you are certain you wish to keep it! The above also applies to any secondhand item described as 'as new' condition. To help you, a returns form is included with every order, there is no need to get permission to return an item, just fill in the returns form. If you have lost the returns form, download one. If you have a problem you think it can be fixed without having to return the item, email or telephone 01923 220206. If using Royal Mail send to: Quicktest If using any other carrier, use our street address: Quicktest Do not use Parcelforce,
they are unreliable – you have been warned! Exclusions You may not return
fluids (oils, cleaners, testing fluids) once the seal on the bottle
has been broken. You may not return books. May we respectfully suggest that if you are not sure about a particular book - that you borrow one from the library first. Refunds, credits or alternative items This is your choice, tell us which you prefer, a refund, replacement or alternative item. But please do tell us, otherwise we won’t know what to do. You must use a credit within two years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit. Items that are sent to countries outside the E.U. (European Union) may be subject to local taxes and duties, these are not refundable. Postage / Expenses Refunds If you return the order (all of it) for refund because you don't like it (it is 'not suitable') the refund (or a credit if you prefer) will be for the original invoice total including the postage. The refund (or credit if you prefer) will not include any other expenses such as your return postage (if you post the item back), or travel expenses (if you bring it back to the office), or entrance fees to an exhibition (if you bring it back to our stand). If you return an item for exchange because you don't like it we will not refund any of your postage but may, as a gesture of goodwill, not charge postage on alternative goods (and if you wish to buy more goods at the same time, the entire order will be post-free, providing you make it clear that you want the replacement goods and the new order to be included in the same parcel). If you return an item because of a mistake on our part, and ask us for a replacement we will automatically include, in the parcel, a free gift worth more than your postage. If you prefer a refund rather than a free gift, please ask (refunds involve a lot of paperwork, please allow 2 to 3 weeks instead of our usual 3 or 4 days. If you return an item because of a mistake on our part, and ask for a refund, the refund will include your original postage (if you have returned all of the order) plus the exact amount of the postage you paid to return it. Alternatively, we can leave the amount as a credit on your account to use against a future order (regular trade customers usually prefer this to spending time and paperwork processing small refunds). Turn-around For faulty items you MUST tell us exactly what the problem is. If the item appears, at first glance, to be intact / working, and all you have written is, "faulty" or "unreliable" there could be a delay of a few weeks. Refunds: most refunds take 3 or 4 working days. Add to this, time it will take for us to test an item if you say it is faulty and haven't described the fault (see above). Distance Selling - clarifications Items sold by 'distance selling' can be returned, as detailed above. If you are ordering online or from a catalogue, ignore this section. But if you visit our stand at an exhibition and then we post the item, is that 'distance selling'? e.g. we post it because we
didn't have the item on the stand. e.g. we post it because you
didn't have the money and had to send payment (or we had to wait for
the cheque to clear). e.g. we post it because,
although you have you seen the item, you didn't like the condition and
want 'a new one' All of this only applies to returning an item because you don't like it, you may still return an item if it develops a fault during its guarantee period.
(vii) RETURNED
PARCELS THE
COURIER INTERLINK EXPRESS will email you at the email address you gave
us, giving a time of delivery to the nearest hour, and will give you
the option to change the delivery date if not convenient, and will leave
a card if nobody is in, and will attempt a second delivery the next
working day, but if (on this second attempt) they are still unable to
deliver, the parcel will be returned to us at a cost of £17.40
which we will then charge you,
and this charge is not refundable if you cancel the order after the
parcel has been dispatched or if you later return the goods,
and this also applies if the parcel is refused (e.g. a business colleague
or neighbour isn’t expecting the parcel and turns it away). It
is therefore essential to If the parcel is not returned to us (i.e. it is really lost in transit) we will put in an insurance claim. As soon as we have heard from the courier (or Royal Mail) that they have completed their investigations and there is no reason for them not to pay, we wil refund your money.
What are cookies? - explanation. By continuing to browse our site, you consent to our placing cookies on your comptuer (unless you have chosen to disable them via your browser). Cookies are used on our shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. If you log into your account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by going to your browser's privacy settings, but then you will not be able to place orders, and you might find that some other features of this website don't work. Our
shopping site (store) uses the following cookies:
Cookie:
CART_CONTENT
|
QUICKTEST,
Watford, WD18 8PH, Tel. 01923 220206, email info(at)quicktest.co.uk |