QUICKTEST

PO BOX 180

WATFORD WD19 5JD

 



Terms & Conditions

To to go 'About our Cookies' scroll to bottom or click here.

(i) DISCLAIMER

All equipment must be used in conjunction with the user's skill, knowledge and experience. Under no circumstances shall QUICKTEST be liable for direct or indirect loss sustained in connection with any item. It is your responsibility to regularly check equipment against known samples, to ensure that it is workiing correctly.



(ii) COPYRIGHT

The content of this site is the copyright of QUICKTEST, who can be contacted at the address above.



(iii) PRICES

Prices in our mail order catalogue are inclusive of VAT where applicable. Each price on this website are shown both with and without VAT. Standard-rated VAT is not chargeable on items posted to addresses outside the EU (European Union).



(iv) ACCEPTANCE OF ORDER

Your order is subject to availability and to our acceptance.


(v) GUARANTEES

This section refers to all test and measuring equipment, whether electronic, optical, mechanical or chemical.

All such equipment is guaranteed for one year unless stated otherwise.

The shelf life of chemical testers might be more or less than a year (see each item’s specification) but will be considerably reduced if exposed to the air (e.g. the cap isn’t tightened after each use) or if exposed to light (e.g. stored out of its box).

Every item has limitations and you must decide whether it is suitable for your needs by reading the product description, including any additional information. Additional information on the website by each item in the online store, and / or articles found under BUYING GUIDES on the home page; some additional information can be found in our mail order catalogue; you are also welcome to ask about anything you don’t understand and QUICKTEST will reply in writing by email.


(vi) RETURNS + CONTACT DETAILS

You may return any item bought retail by mail (distance selling) for refund, credit or exchange.

“Retail” means not wholesale. Items purchased purely from our mail order catalogue or website are retail unless we have had correspondence agreeing that the order is wholesale.

“Distance selling” means you have not seen the item in person, e.g. at our office or exhibition stand.
(for clarifications, scroll to the bottom of this file to "Distance Selling - clarifications")

New items must be returned in two weeks, secondhand items in one week. This time is counted from the day after you sign for the parcel (or 4 working days for an item sent by a non-signed-for service) to the day you post it back. The period from Christmas Eve to 2nd January is counted as one day.

New items returned because they are 'not suitable' must be in re-saleable condition. That means: accessories intact, display box undamaged (not torn or marked with pen or tape), and the item must look new enough to be sold to the next person. If it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit, so treat your purchase gently until you are certain you wish to keep it! The above also applies to any secondhand item described as 'as new' condition.

To help you, a returns form is included with every order, there is no need to get permission to return an item, just fill in the returns form. If you have lost the returns form, download one. If you have a problem you think it can be fixed without having to return the item, email or telephone 01923 220206.

If using Royal Mail send to:

Quicktest
PO box 180
Watford
WD19 5JD

If using any other carrier, use our street address:

Quicktest
Unit 68, Park House
Greenhill Crescent
Watford Business Park
Watford, WD18 8PH

Do not use Parcelforce, they are unreliable – you have been warned!
If you prefer to visit us, please telephone first (01923 220206) - see map and directions.

Exclusions

You may not return fluids (oils, cleaners, testing fluids) once the seal on the bottle has been broken.

You may not return special orders (items we do not advertise, or items which are customised for you, e.g. approved scales calibrated to your postcode).

You may not return a bulk order where we have ordered goods especially for you. We will tell you in advance that we must order the goods especially for you, and most likely it will involve discussions about availability and delivery times, if you don't hear from us to the contrary and we accept your money, then the goods are available and this exclusion does not apply.

You may not return books. May we respectfully suggest that if you are not sure about a particular book - that you borrow one from the library first.

Refunds, credits or alternative items

This is your choice, tell us which you prefer, a refund, replacement or alternative item. But please do tell us, otherwise we won’t know what to do.

You must use a credit within two years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit.

Items that are sent to countries outside the E.U. (European Union) may be subject to local taxes and duties, these are not refundable.

Postage / Expenses Refunds

If you return the order (all of it) for refund because you don't like it (it is 'not suitable') the refund (or a credit if you prefer) will be for the original invoice total including the postage. The refund (or credit if you prefer) will not include any other expenses such as your return postage (if you post the item back), or travel expenses (if you bring it back to the office), or entrance fees to an exhibition (if you bring it back to our stand).

If you return an item for exchange because you don't like it we will not refund any of your postage but may, as a gesture of goodwill, not charge postage on alternative goods (and if you wish to buy more goods at the same time, the entire order will be post-free, providing you make it clear that you want the replacement goods and the new order to be included in the same parcel).

If you return an item because of a mistake on our part, and ask us for a replacement we will automatically include, in the parcel, a free gift worth more than your postage. If you prefer a refund rather than a free gift, please ask (refunds involve a lot of paperwork, please allow 2 to 3 weeks instead of our usual 3 or 4 days.

If you return an item because of a mistake on our part, and ask for a refund, the refund will include your original postage (if you have returned all of the order) plus the exact amount of the postage you paid to return it. Alternatively, we can leave the amount as a credit on your account to use against a future order (regular trade customers usually prefer this to spending time and paperwork processing small refunds).

Turn-around

For faulty items you MUST tell us exactly what the problem is. If the item appears, at first glance, to be intact / working, and all you have written is, "faulty" or "unreliable" there could be a delay of a few weeks.

Refunds: most refunds take 3 or 4 working days. Add to this, time it will take for us to test an item if you say it is faulty and haven't described the fault (see above).

Distance Selling - clarifications

Items sold by 'distance selling' can be returned, as detailed above. If you are ordering online or from a catalogue, ignore this section. But if you visit our stand at an exhibition and then we post the item, is that 'distance selling'?

e.g. we post it because we didn't have the item on the stand.
- that is 'distance selling', because you haven't seen the item

e.g. we post it because you didn't have the money and had to send payment (or we had to wait for the cheque to clear).
- that is not 'distance selling' because you have seen the item

e.g. we post it because, although you have you seen the item, you didn't like the condition and want 'a new one'
(new items on our stand ARE new, but some customers think that because they have had a chance to try it out, it it now a sample and not new)
- that is not 'distance selling' because you have seen the item.

All of this only applies to returning an item because you don't like it, you may still return an item if it develops a fault during its guarantee period.

 

(vii) RETURNED PARCELS

If nobody is in to take delivery. A courier driver will leave a card asking you to contact the depot. A Royal Mail postman will leave a card offering the following options: redelivery; delivery to another local address; delivery to a local Post Office; collection from your local Royal Mail Sorting Office (most open 7am-7pm, half day Saturday details will be on the card). If delivery is overdue and you can't find the card you must contact us or we may not be able to claim on insurance if it has gone missing in transit.

THE COURIER INTERLINK EXPRESS will email you at the email address you gave us, giving a time of delivery to the nearest hour, and will give you the option to change the delivery date if not convenient, and will leave a card if nobody is in, and will attempt a second delivery the next working day, but if (on this second attempt) they are still unable to deliver, the parcel will be returned to us at a cost of £17.40 which we will then charge you, and this charge is not refundable if you cancel the order after the parcel has been dispatched or if you later return the goods, and this also applies if the parcel is refused (e.g. a business colleague or neighbour isn’t expecting the parcel and turns it away).

ROYAL MAIL will wait about a week before returning a Special Delivery item to us, a Recorded Delivery item can take 3 to 4 weeks to be returned to us, ordinary un-insured packets usually take 5 or 6 weeks to be returned to us. Before taking any action, we will wait to see if the item is returned to us. If it is, we will contact you to confirm the address, and send the goods back to you ONCE at no extra charge. If it is returned a second time, the parcel will be unpacked, the goods put back into stock, and you must pay the postage again (the same amount you paid when ordering the goods) in order for us to send you the goods. If, in view of the delays, you request a refund, we will send you copies of the Certificates of Posting (to show you how many times we sent the item to you) along with a refund that will exclude all postage amounts.

It is therefore essential to
a) keep an eye open for any card the postman or courier driver leaves, and act upon it!
b) let us know if the parcel has not arrived within 7 days of the dispatch date.
- and if the order is urgent or valuable, you may wish to keep an eye on its progress by tracking it online. We do not do this - we assume that if we don't hear from you, it has been delivered safely.

If the parcel is not returned to us (i.e. it is really lost in transit) we will put in an insurance claim. As soon as we have heard from the courier (or Royal Mail) that they have completed their investigations and there is no reason for them not to pay, we wil refund your money.

 


(viii) DELIVERY TIMES

You will be given a choice of posting methods when you buy online, details of delivery times for each service can be found at http://www.quicktest.co.uk/postingmethods.htm and details of any delays in the next few days can be found at http://www.quicktest.co.uk/delays.htm.




(x) LOCAL TAXES & VAT

The customer is liable for all local taxes, duties and any other taxes in their own country.
If paying by bank transfer, the customer is liable for all bank charges.

COOKIES

What are cookies? - explanation.

By continuing to browse our site, you consent to our placing cookies on your comptuer (unless you have chosen to disable them via your browser).

Cookies are used on our shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. If you log into your account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details.

You can turn off cookies by going to your browser's privacy settings, but then you will not be able to place orders, and you might find that some other features of this website don't work.

Our shopping site (store) uses the following cookies:

At the moment (Summer 2012) you can't create an account and log in, so most of these cookies are not in use, but we hope to upgrade and offer this feature shortly.

Cookie: ACTINIC_CART
Expiry: it is deleted when you close your browser.
Purpose: records the session file of the shopping cart.
Explanation: If your computer loses its internet connection then reconnects (which happens frequently), anything in the shopping basket will still be there (otherwise you'll find it's empty).

Cookie: ACTINIC_BUSINESS.
Expiry:
it is deleted when you close your browser.
Purpose : the login digest for logged in customers.
Explanation: If you have an account that you can log into, and your computer loses its internet connection then reconnects (which happens frequently), you will still be logged in (otherwise you will suddenly leave the website and get a message asking you log in).

Cookie: ACTINIC_CONTACT
Expiry: permanent (remains on your computer unless you delete it).
Purpose: checkout 'Remember Me' function.
Explanation: if you tick the 'remember me' box, the next time you come to fill in the contact details form, your contact details will be there, you won't have to fill them in again. Please note: this is only for your contact details, no card details are ever passed to us.

Cookie: ACTINI_REFERER.
Expiry: it is deleted after two hours.
Purpose: r
eturns you to the last page visited after completion of the checkout.
Explanation: without this, you would check out, then be left staring at the checkout page.

Cookie: LAST_SECTION_URL.
Expiry: it is deleted after two hours.
Purpose: used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
Explanation: when you click the 'Back' arrow in your browser, you are taken to the page you last viewed (something you take for granted - but it doesn't work without cookies!)

Cookie: ACTINIC_RECENT
Expiry: permanent (remains on your computer unless you delete it).
Purpose: records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
Explanation: when you re-visit our website, you will see a list of products you have recently viewed.

Cookie: CART_CONTENT
Expiry: it is deleted after two hours.
Purpose: stores the shopping basket value and item count for the shopping basket summary.
Explanation: without this, each time you add an item to the shopping basket, all the other items will have disappeared.


(C) 2010 QUICKTEST

QUICKTEST, Watford, WD18 8PH, Tel. 01923 220206, email info(at)quicktest.co.uk