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| QUICKTEST PO
BOX 180 WATFORD
WD19 5JD
(i)
DISCLAIMER All
equipment must be used in conjunction with the user's skill, knowledge
and experience. Under no circumstances shall QUICKTEST be liable for
direct or indirect loss sustained in connection with any item. It is
your responsibility to regularly check equipment against known samples,
to ensure that it has not developed a fault.
The
content of this site is the copyright of QUICKTEST, who can be contacted
at the address above.
Prices
in our mail order catalogue are inclusive of VAT where applicable. Each
price on this website are shown both with and without VAT. Standard-rated
VAT is not chargeable on items posted to addresses outside the EU (European
Union). Your order is subject to availability and to our acceptance.
This section refers to all test and measuring equipment, whether electronic, optical, mechanical or chemical. All such equipment is guaranteed for one year unless stated otherwise. The shelf life of chemical testers might be more or less than a year (see each item’s specification) but will be considerably reduced if exposed to the air (e.g. the cap isn’t tightened after each use) or if exposed to light (e.g. stored out of its box). Every item has limitations and you must decide whether it is suitable for your needs by reading the product description, including any additional information. Additional information on the website can be found by clicking “more” at the bottom of the product description and / or articles found under BUYING GUIDES on the home page; some additional information can be found in our mail order catalogue; you are also welcome to ask about anything you don’t understand and QUICKTEST will reply in writing by email. All test equipment must be used in conjunction with the user’s skill, knowledge and experience. Under no circumstances shall QUICKTEST be liable for direct or indirect loss sustained in connection with any item. It is your responsibility to regularly check equipment against known samples, to ensure that it has not developed a fault.
You may return any item bought retail by mail (distance selling) for refund, credit or exchange. “Retail” means not wholesale. Items purchased purely from our mail order catalogue or website are retail unless we have had correspondence agreeing that the order is wholesale. “Distance selling”
means you have not seen the item in person, e.g. at our office or exhibition
stand. New items must be returned in two weeks, secondhand items in one week. This time is counted from the day after you sign for the parcel (or 4 working days for an item sent by a non-signed-for service) to the day you post it back. The period from Christmas Eve to 2nd January is counted as one day. New items returned because they are 'not suitable' must be in re-saleable condition. That means: accessories intact, display box undamaged (not torn or marked with pen or tape), and the item must look new enough to be sold to the next person. If it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit, so treat your purchase gently until you are certain you wish to keep it! The above also applies to any secondhand item described as 'as new' condition. To help you, a returns form is included with every order, there is no need to get permission to return an item, just fill in the returns form. If you have lost the returns form, download one. If you have a problem you think it can be fixed without having to return the item, email or telephone 01923 220206. If using Royal Mail send to: Quicktest If using any other carrier, use our street address: Quicktest Do not use Parcelforce,
they are unreliable – you have been warned! Exclusions You may not return
fluids (oils, cleaners, testing fluids) once the seal on the bottle
has been broken. You may not return books. May we respectfully suggest that if you are not sure about a particular book - that you borrow one from the library first. Refunds, credits or alternative items This is your choice, tell us which you prefer, a refund, replacement or alternative item. But please do tell us, otherwise we won’t know what to do. You must use a credit within two years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit. Items that are sent to countries outside the E.U. (European Union) may be subject to local taxes and duties, these are not refundable. Postage / Expenses Refunds If you return the order (all of it) for refund because you don't like it (it is 'not suitable') the refund (or a credit if you prefer) will be for the original invoice total including the postage. The refund (or credit if you prefer) will not include any other expenses such as your return postage (if you post the item back), or travel expenses (if you bring it back to the office), or entrance fees to an exhibition (if you bring it back to our stand). If you return an item for exchange because you don't like it we will not refund any of your postage but may, as a gesture of goodwill, not charge postage on alternative goods (and if you wish to buy more goods at the same time, the entire order will be post-free, providing you make it clear that you want the replacement goods and the new order to be included in the same parcel). If you return an item because of a mistake on our part, and ask us for a replacement we will automatically include, in the parcel, a free gift worth more than your postage. If you prefer a refund rather than a free gift, please ask (refunds involve a lot of paperwork, please allow 2 to 3 weeks instead of our usual 3 or 4 days. If you return an item because of a mistake on our part, and ask for a refund, the refund will include your original postage (if you have returned all of the order) plus the exact amount of the postage you paid to return it. Alternatively, we can leave the amount as a credit on your account to use against a future order (regular trade customers usually prefer this to spending time and paperwork processing small refunds). Turn-around For faulty items you MUST tell us exactly what the problem is. If the item appears, at first glance, to be intact / working, and all you have written is, "faulty" or "unreliable" there could be a delay of a few weeks. Refunds: most refunds take 3 or 4 working days. Add to this, time it will take for us to test an item if you say it is faulty and haven't described the fault (see above). Distance Selling - clarifications Items sold by 'distance selling' can be returned, as detailed above. If you are ordering online or from a catalogue, ignore this section. But if you visit our stand at an exhibition and then we post the item, is that 'distance selling'? e.g. we post it because we
didn't have the item on the stand. e.g. we post it because you
didn't have the money and had to send payment (or we had to wait for
the cheque to clear). e.g. we post it because,
although you have you seen the item, you didn't like the condition and
want 'a new one' All of this only applies to returning an item because you don't like it, you may still return an item if it develops a fault during its guarantee period.
(vii) RETURNED
PARCELS A
COURIER will return the goods to us on the third working day. It
is therefore essential to If the parcel is not returned to us (i.e. it is really lost in transit) we will put in an insurance claim. As soon as we have heard from the courier (or Royal Mail) that they have completed their investigations and there is no reason for them not to pay, we wil refund your money.
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QUICKTEST,
Watford, WD18 8PH, Tel. 01923 220206, email info(at)quicktest.co.uk |