We are always happy to removed the details ('delete the
record') of anyone who is not interested in our products.
If you are not interested in our products, ask us to REMOVE
your record from our system.
If you would like snail mail mailings but not email mailings,
or if you would like email mailings but not snail mail mailings,
let us know and we will mark your record accordingly.
The main problem we encounter is not
irate customers complaining that they can't stop the circulars
coming, but quite the reverse. If we send a circular and
it is returned for ANY reason (often an error on the part
of Royal Mail) we will automatically delete the record.
If an email 'bounces back' (often due to a fault on the
server) we will automatically delete the email address from
our records. The customer then complains that they no longer
receive circulars.
T Telescopes, binoculars etc, secondhand and new
(we do not separate 'secondhand' and 'new')
Please let us know if you are on the wrong list.
We divide code 'A' into two categories:
B Business (shops, antiques centres, auctions, known
businesses)
P Personal (everyone else)
The purpose of 'B' and 'P' is so that we can send extra
mailshots of trade equipment (testers and accessories specifically
for fairs, markets, shops and auctions) to Bbusinesses.
These categories are very approximate. We have no way of
knowing that "Joe Blogg" is a full time professional
dealer with an annual turnover of two million pounds; we
have no way of knowing that "Import Export International"
is just a letterhead a schoolchild made up for fun. If you
would like to check your category you are more than welcome
to telephone, write or email, and you may tell us
which category you prefer.
In addition we sometimes enter your telephone number and
email address. There is also the facility to enter notes
against your details (e.g. a summary of any letters or telephone
calls). If you would like a copy of your entire record (including
any notes) please send £1.00. Please be aware that
for this £1.00 you will almost certainly discover that the
only information we have is your name and address.
WHAT INFORMATION DO WE KEEP ABOUT YOU ON OUR ACCOUNTS
SYSTEM?
If you have ever made a purchase, details of the transaction
will be on our accounts system. You will have received an
invoice or credit note (the original invoice will have been
inside a pouch marked DOCUMENTS ENCLOSED on the outside
of the parcel ). Accounts information is kept for
2 to 3 years. There is no charge for copies of invoices
and credit notes.
A SPECIAL NOTE ABOUT eBay
Your details will not be entered onto our system
if:
- you bid on an item but don't win it
- you email a QUESTION through eBay
- you email directly to request more information about the
eBay item
- you buy an item that is not part of our business (e.g.
old office equipment)
Your details will be entered onto our system if:
- you are the winner of an item that is part of our stock
- you contact us to ask about stock that is not on
eBay
- you enter into general correspondence about our stock
and similar items
...but please remember: your record may be deleted from our records
if you wish! (see above).
ANYTHING ELSE?
If you pay for goods by cheque we use a company called
EQUIFAX to 'guarantee' the cheque.
Once guaranteed, EQUIFAX will pay us the money if the cheque
is returned. We are therefore are able to send goods before we have even
BANKED a cheque, let alone waited for it to clear.
EQUIFAX do not give us ANY information about you, if there
is a problem with a cheque you are asked to contact them
directly, but you need to know the following:
If your cheque is returned unpaid
we must provide EQUIFAX with your name and address, and
EQUIFAX will record this information and use it to decide
whether to guarantee your present and future cheques.
Equifax may share their information with their Credit Reference
division and subscribers to to their Credit Reference division
in order to:
- evaluate applications for credit made by you and family
members of your household
- manage credit facilities held by you and family members
of your household
- contact you to recover any debt owed
- prevent fraud
EQUIFAX will charge you a fee if your cheque is dishonoured.
If you do not want us to call EQUIFAX with your
cheque details, write on the back of the cheque "Do
not Equifax" and we will wait for the cheque to clear
in the normal way.
DATA PROTECTION ACT
We are not registered on the Data Protection Register.
This is because we use information only for "The purposes
of advertising or marketing [our] business activity, goods
or services and promoting public relations only in connection
with [our] business or activity or those goods or services"
and therefore we do not need to be registered. We
do not sell, rent or share our mailing list, we do
not buy, rent or share external mailing lists; we never
even see credit card details (let alone keep records
of them); we have no access to (or interest in) any credit-ratings
since we do not give credit. If, however, you
would like a copy of all the information about you that
we hold on our database, please send a stamped addressed
envelope + £1.00, but please be aware that for your £1.00
you will probably be sent a copy of your name and address.
