click here to return to [go to] products PAYING BY CREDIT CARD / DEBIT CARD We cannot accept cards over the telephone, we accept cards online only. NOCHEX If you select CREDIT CARD as the payment option, you will be forwarded to NOCHEX to pay. NOCHEX is our credit card provider, it is the British version of PayPal. NOCHEX is a secure site, they process credit cards, that is what they do, that is all they do. Their home page is http://www.nochex.com/. The system is especially secure because we, the retailer, never see your card details, we are merely told, by NOCHEX, that the card is OK and that we will be paid. Through Nochex we can accept credit cards from United Kingdom, United States, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Gibraltar, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden and Switzerland. If you pay for Next Day Delivery we can usually dispatch the goods the same working day but please click here to check. Ensure that the delivery address is the address of the cardholder to avoid delay (see next paragraph). You must enter the registered address of the cardholder. You may enter the cardholder-address under INVOICE ADDRESS (if there IS only one address) or under the optional DELIVERY ADDRESS (e.g. if you want the invoice to go somewhere else). For details scroll to the bottom or click here. If the system will not accept your card the most likely reason is that you have filled in the form incorrectly. If you are quite certain that all the details are correct it is just possible that  the card is blocked, contact NOCHEX. They may tell you that the card was declined by your bank. Contact your bank. There is a high chance that your bank did decline the card...because you entered the card details or address incorrectly, scroll down or click here to see some examples. If you cannot pay by credit card, take a printout of the order and send us a cheque or Postal Order or pay by BANK TRANSFER. TO ORDER ONLINE FROM THIS WEB SITE Click ALL PRODUCTS then add each item you wish to buy to the shopping basket and follow the instructions - just like any other web site. The system will add up the order, calculate the postage and then forward you to NOCHEX to pay.  You do not have to pay by card, you will be given the option of paying by credit card, or requesting an invoice (and sending a cheque) or paying by bank transfer. TO PAY FOR AN ORDER IF YOU ALREADY HAVE AN INVOICE OR ORDER CONFIRMATION AND HAVE NOT YET PAID a) Click here to be forwarded to NOCHEX  b) In the AMOUNT YOU WANT TO SEND box enter the amount c) In the MESSAGE box enter the invoice number d) click CONTINUE, select the credit card you have, enter your details - the same as any other web site. FEEDBACK In 2004 NOCHEX introduced a 'Feedback Scheme'.  We are expected to award each other points and collect coloured stars. We do not take part in this scheme, please do not leave feedback.  This because 1) the only feedback we can leave is, "The customer paid, we sent the goods."  We don't need to collect coloured stars to show that customers send us money and we send them the goods, it's what we do. 2) we really do not have time to monitor and respond to feedbacks. 3) so far, all customers who have left us feedback have done so at the time of placing the the order, which is not the idea at all! COMMON REASONS FOR CARDS NOT BEING ACCEPTED [Back to top] You have entered a number incorrectly (the most common fault is to add a dot or a dash) - check that number, check it again, get someone else to check it. You have not entered your name and address exactly as printed on your credit card statement. Find a statement, copy the address exactly. If you work for a company that has a central server in another country NOCHEX will see that your card (and address) is in one country and the order is coming from another country and will decline the card. CARDHOLDER ADDRESS AND DELIVERY ADDRESS - SUMMARY [Back to top] Overseas orders: we must deliver the goods to the cardholder's address, no exceptions. U.K. orders: the credit card company gives us the cardholder's address, irrespective of the address(es) you enter when you place the order, with a VERY few exceptions we must deliver the goods to the cardholder's address. TIP: when you order you can enter Special Delivery Instructions, e.g. "If there is no reply, leave at No.26" .e.g. "Shop open Mon-Thur 9am-4pm" e.g. "If closed leave at the hairdresser on the corner". CARDHOLDER ADDRESS AND DELIVERY ADDRESS - DETAIL When you buy online there are three possible addresses. There is the 'main' address you enter as the Invoice Address;  there is an aditional (optional) address you can enter as a Delivery Address;  and there is the address the credit card company gives us (the registered address of the cardholder). The credit card company make it clear that we should only send goods to the cardholder's address. In a very few cases we will make an exception. Scenario 1: you enter only the invoice address, this is the same as the cardholder's address, there is no need to enter a separate Delivery Address. TIP: do it this way if you only have one address, keep it simple! Scenario 2: the goods are for work so you enter your work address as the Invoice Address (because they need the invoice, it's a business expense).  Since the goods must be delivered to the cardholder's registered address (your home address) you enter this as the optional Delivery Address. Action: this is fine, this is the correct procedure. TIP: do it this way if you do not want us to enter your home (Delivery Address) onto our database. Scenario 3: the Invoice Address and the cardholder's address are the same but you want the goods delivered to another address (an address that is NOT the cardholder's address). Action: if the order value is low (nominal) and the items are obviously for trade use and the delivery address is a business, we will make an exception. In all other cases we must deliver to the cardholder's address. TIP: you can use our questionnaire (when you order) to enter Special Delivery Instructions, e.g. "If there is no reply leave at No.25"…and then forget about using a separate delivery address. Scenario 4: the Invoice Address and Cardholder's address are different;  or the Invoice Address, Cardholder's Address and Delivery Address are all different. Action: no matter how innocent this is, it appears that you don't know the cardholder's address. We must send the goods to the cardholder's address. TIP:  if this causes a problem for you, cancel the order, get a refund, start again.