Terms and Conditions
(i) DISCLAIMER
All equipment must be used in conjunction with the user's skill, knowledge and experience. Under no circumstances shall QUICKTEST be liable for direct or indirect loss sustained in connection with any item.
(ii) COPYRIGHT
The content of this site is the copyright of QUICKTEST, who can be contacted at info@quicktest.co.uk, 01923 220206.
(iii) PRICES
UK. The prices displayed on the web site include VAT (sales tax) at the standard rate where applicable. Currently, the rate is 20% and applies to everything except books. VAT is chargeable within the UK (excluding the Chanel Islands).
Outside the EU: no VAT is charged but you might be liable for local taxes and/or handling fees upon import.
EU: we do not charge VAT, you must pay the VAT (plus a service fee) upon import. In some countries the process is simple, you are notified by email immediately, you pay online, the parcel arrives the following day; in other countries the item is held at customs for several days while you arrange ‘customs clearance’. Very often the parcel is returned to us, often without explanation. If the parcel is returned to us for ANY reason, we will refund the amount paid for the goods but not the postage or any charges you have paid. This is due to Brexit, please address your complaints to The Prime Minister, London, England.
(iv) ACCEPTANCE OF ORDER
Each order for Goods will be deemed to be an offer by the Customer to purchase the Goods. A contract shall not be formed until the order is ready for dispatch and the dispatch details emailed to the customer.
(v) GUARANTEE
This section refers to all test and measuring equipment, whether electronic, optical, mechanical or chemical.
All such equipment is guaranteed for one year unless stated otherwise.
The shelf life of chemical testers might be more or less than a year (see each item’s specification) but will be considerably reduced if exposed to the air (e.g. the cap isn’t tightened after each use) or if exposed to light (e.g. stored out of its box).
Every item has its limitations and you must decide whether it is suitable for your needs. Most items, if unsuitable, may be returned in the first few days (see RETURNS below); after that time, the guarantee covers faults only, not ‘suitability’. We do not want you to be disappointed, please read the entire product description before ordering.
(vi) RETURNS
- see Returns & Refunds for our returns policy.
(vii) SHORTAGES, DAMAGES AND UNDELIVERED PARCELS
It is your responsibility to ensure that you have given us your correct email address; that you check your JUNK folder if, after placing an order, you do not see the emails in your IN box; that you read the emails and any acknowledgments / invoices attached to check that we are sending the correct items to the correct address.
Non-delivery of UK orders must be notified within 10 working days of the dispatch date, after this time, replacement goods or refunds are subject to a successful insurance claim against the carrier, and the claim might be rejected due to the time it took to report the loss.
Shortages and damages must be notified within 7 days of receipt - if you are buying for a large company you must make the branches aware of this, we cannot investigate non-delivery weeks after dispatch.
UPS will email you, keeping you informed of any delays plus notification of delivery (useful if someone else signs for it). Notification emails of delays (“Exception Notices”) will give you several redelivery / collection options. If you ignore these emails and the parcel is returned to us, you must pay the postage again (or if you cancel the order instead, then the postage will be deducted from your refund). A parcel is considered “lost” once UPS have completed an investigation, only then can we send a replacement or refund.
ROYAL MAIL 24-HOUR TRACKED and SPECIAL DELIVERY: Royal Mail will email (and will also text if you have requested this) keeping you informed of any delays including attempted delivery; they will also send a notification of successful delivery (useful if someone else signs for it). Notifications of delays will give you several redelivery / collection options, if you ignore them and the parcel is returned to us, you must pay the postage again (or if you cancel the order instead, then the postage will be deducted from your refund). From the dispatch date, Royal Mail consider SPECIAL DELIVERY items ‘lost’ after 5 working days, and 24-HOUR, TRACKED items ‘lost’ after 10 working days.
ROYAL MAIL 48-HOUR: although you don’t receive notifications, we can track the item to see if delivery has been made - if so, it will be with a friend / colleague / neighbour (the postman will also leave a card notifying you of this). In the case of non-delivery Royal mail consider the item “lost” after 10 working days.
(viii) DELIVERY TIMES
You must ensure that you have given us your correct email address; that if you do not see the automatic acknowledgment email after placing an order, you check your JUNK folder; that you read any acknowledgments / invoices we send, to check that we are sending the correct items to the correct address. Any mistakes can then be rectified before dispatch and delay will be avoided.
GENERALLY (UK):
Delivery 1 to 3 days: we aim for next day delivery, however we cannot guarantee to send the order the same day (and we don't dispatch on a Friday) and neither Royal Mail-24 service nor UPS guarantee next day delivery. These are working days, they do not include weekends and bank holidays (though Royal Mail often deliver on a Saturday and sometimes on a Sunday).
Delivery 3 to 5 days: As with all delivery times these are working days so please allow for weekends and bank holidays.
These delivery times are from the day payment is made. If you pay online at the time of order, then payment is instant. However, payment (and therefore delivery time) is delayed if:
- you pay by card from a link in an invoice or over the telephone at a later date
- you pay by bank transfer at a later date
- you have to wait for your accounts department to pay.
SPECIFICALLY (UK):
Click here to see this month's delivery times (including opening hours).
(x) LOCAL TAXES & VAT (overeas)
The customer is liable for all local taxes, duties and any other taxes in their own country.
If paying by bank transfer, the customer is liable for all bank charges. This includes the EU: you must pay the VAT upon import.
PRIVACY (including COOKIES)
Click here to see our Privacy Policy.