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Opening hours and delivery deadlines for this month

Opening hours May

Opening hours May

Friday 18, 7am to 2pm

Saturday 19, closed

Sunday 20, probably closed

Monday 21, 9am to about 5pm

Tuesday 22, 9am to about 5pm

Wednesday 23, 8am to 5.30pm

Thursday 24, 8am to 6pm

Friday 25, 7am to 2pm

Saturday 26, closed

Sunday 27, closed, bank holiday weekend

Monday 28, closed, bank holiday

Tuesday 29, 8am to 6pm
(also at Kempton fair today)

Wednesday 30, 8am to 5.30pm

Thursday 31, 8am to 6pm

Mail order deadlines

Mail order deadlines

FOR ORDERS PLACED ONLINE AND PAID ONLINE


IF YOU HAVE PAID FOR OUR STANDARD SERVICE

When you order you will see the approximate delivery date, e.g. "Delivery between Tuesday and Thursday".

If you place your order before 2pm Tuesday to Thursday, there's a good chance it will be sent the same day (Royal Mail 2nd class). Friday orders tend to be left until the Monday (Royal Mail 1st class).

Heavy orders and orders containing chemicals are sent by the courier UPS.


IF YOU HAVE PAID FOR NEXT DAY DELIVERY

Delivery the next working day if we receive payment by 4pm Monday to Thursday, or 11am on Friday (though orders containing chemicals are not sent on a Friday).

It usually takes 5 to 10 minutes for card payments to clear security checks, high-value transactions and overseas orders can take an hour. The courier collects from us at about 4.20pm. Whether we can extend the 4pm deadline depends on whether we can process and pack the order in time, once the payment is confirmed.


ORDERS PAID BY BANK TRANSFER

IF YOU HAVE PAID FOR NEXT DAY DELIVERY

Delivery the next working day if we receive payment by 4pm Monday to Thursday, or 11am on Friday.

Personal bank accounts. If you pay by TRANSFER and if you use a high street bank, it takes between 5 minutes and 2 hours for the money to arrive in our account (it is usually closer to 5mns than 2 hours).

Business accounts BILL PAYMENT takes 5 minutes to 2 hours with most banks (usually closer to 5mns than 2 hours); BACS (if it's an 'immediate' payment) takes 1 to 2 days, but do check with your accounts department, some companies 'authorise' the payment the same day but money is only transferred once a month.

The courier collects from us at about 4.20pm; whether we can extend the 4pm deadline depends on whether we can process and pack the order in time, once the payment appears on the bank account.


FOR ORDERS PAID BY CHEQUE OR POSTAL ORDER

There is no NEXT DAY DELIVERY service if you pay by cheque or postal order. We bank cheques on a Friday and they are 'cleared' four working days later (i.e. the following Thursday) so please allow 10 to 14 days for delivery. Postal orders do not need to be cleared, please allow 5 to 10 days for delivery. If you are in a hurry, please pay by card or bank transfer.


OVERSEAS

The posting methods you will be offered (when you check out) will depend on the speed of delivery available for your country. There are usually options for delivery in 3 or 4 days, and for delivery in 1 or 2 weeks.